Shipping policy
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Shipping Policy
Thank you for shopping with JIWU.
Every JIWU product is made to order specifically for you. Because of this, processing times may be slightly longer than traditional retailers.
Order Processing
Orders are typically processed within 2–5 business days before shipping. During holidays or periods of high demand, processing times may be slightly longer.
Shipping
Once your order has shipped, delivery times vary depending on your location and the shipping method selected at checkout.
You will receive a shipping confirmation email with tracking information as soon as your order ships.
Shipping Delays
While we work with trusted shipping partners, delivery delays may occasionally occur due to weather, carrier delays, customs processing, or other circumstances beyond our control.
Incorrect Shipping Address
Please verify your shipping address before placing your order. If an incorrect address is provided, additional shipping charges may apply if the order needs to be reshipped.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us within 30 days of the delivery date (or estimated delivery date for lost packages) at:
We will work with our fulfillment partner to resolve the issue as quickly as possible.
Thank you for supporting JIWU.
Every purchase helps us share our message that “Jesus Is With U,” and 10% of our profits go toward helping feed children in need.